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Customer success
CustomerRemote, Canada onlyFull-time
Be the person systematic traders trust with their strategies. You'll onboard new users, migrate their existing strategies from closed platforms into the DSL, and run market-hours support: precise, fast, and in writing. The team is founder-led and ships daily, so what you hear from customers lands in the product the same week.
WHAT YOU'LL DO
Own onboarding end to end, from first login to first validated backtest.
Migrate traders' strategies from closed platforms into the DSL, working side by side with them.
Run market-hours support for systematic options traders: calm, precise, fast.
Turn recurring questions into docs, worked examples, and product fixes.
Be the customer's voice in the roadmap. You sit next to the founders, not behind a queue.
WHAT YOU BRING
3+ years in a customer-facing technical role: success, support, or sales engineering.
Options fluency: strikes, greeks, spreads, and margin are working vocabulary.
Clear async writing and strong remote habits.
Composure on a market-hours clock.
NICE TO HAVE
You've run your own systematic strategies, anywhere.
Enough Python or SQL to answer data questions yourself.
THE PROCESS
01
Intro call with a founder (30 minutes)
02
A real support scenario, worked together
03
Decision in days, not months